1. Introduction
Stream CRM ("we," "us," or "our") operates https://streamcrm.app and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.
By creating an account or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
Account information. When you register, we collect your email address, display name (if provided through Google sign-in), and authentication credentials managed by Firebase Authentication.
Streamer & CRM data. You may add TikTok creator usernames, streamer profiles, goals, notes, and donor CRM fields (names, contact details, addresses, social handles, and internal notes).
Live session & gift data. When you connect to a live TikTok session, we process gift events, diamond counts, gifter usernames and display names, session timestamps, and derived analytics (gifter spend estimates and approximate streamer earnings).
Usage & billing data. We record subscription tier, daily tracking hours consumed, concurrent live connection usage, client session identifiers (to prevent misuse across devices), and payment-related metadata processed by Stripe (we do not store full payment card numbers).
Technical data. We may collect browser type, device session IDs, IP addresses, and server logs necessary to operate, secure, and troubleshoot the Service.
3. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service
- Track live TikTok gifts and display analytics in your dashboard
- Enforce plan limits (concurrent live streamers, daily tracking hours, auto-stream eligibility)
- Process subscriptions and billing through Stripe
- Authenticate users and prevent fraud or abuse
- Improve reliability, performance, and security
- Respond to support requests and legal obligations
4. TikTok & Third-Party Data
Stream CRM is not affiliated with, endorsed by, or sponsored by TikTok or ByteDance. Live gift data is obtained through third-party relay services when you choose to connect to a creator's live stream.
You are responsible for ensuring you have the right to track and store data related to the creators and communities you monitor. Do not use the Service to collect data you are not authorized to process.
6. Data Retention
We retain account, streamer, donor, transaction, and session data for as long as your account is active or as needed to provide the Service. Usage metering data (daily tracking hours) is retained per billing period requirements.
You may delete streamer profiles from your dashboard. Account deletion requests can be sent to support@streamcrm.app.
7. Security
We use industry-standard measures including encrypted connections (HTTPS), Firebase security rules, authenticated API routes, and server-side enforcement of subscription limits. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact support@streamcrm.app.
10. Children's Privacy
The Service is not intended for users under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
11. International Transfers
Your information may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to such transfers subject to applicable safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
Questions about this Privacy Policy? Contact us at support@streamcrm.app.
See also our Terms of Service.